Common Presale Questions

[supersilverhaze]

Q: Which payment options are available?
A: PayPal, Paymentwall (Mobile, Klarna, Mint), Stripe and Cryptocurrencies *CLICK*.


Q: I would like to pay with something else, what now?
A: You'll need to find a reseller that supports your desired kind of payment.


Q: How long does it take for a payment to be processed?
A: It depends on the payment method. Some take longer than the others. Credit card payments should be nearly instant.


Q: I bought a cheat and still haven't been activated after x amount of time. What should I do?
A: You'll need to send supersilverhaze a private message and provide following informations: Username, Product purchased, Subscription length, E-mail address*, Payment method).
*used during payment


Q: What if I accidentally buy not what I initially wanted?
A: You will need to send supersilverhaze a private message and ask for a subscription change.


Q: Will I be able to get a refund?
A: Refunds are only possible in the following cases: you did not download and use the software / the software does not work properly on your device and we are unable to help [TOS]


Q: I want do buy a subscription for a friend but I can't seem to find the gift function. How do I do it?
A: You will need to login directly on his account and buy it.

Q: Can I share the account with somebody?
A: No, it is completely forbidden.


Q: Can I let a friend use the cheat for some amount of time?
A: No, every account is HWID locked and it won't even work.


Q: Alright Mr. Smarty-pants but what even is that HWID thing?
A: Hardware ID (HWID) is a set of numbers and letters that uniquely identify your computer to any of our software.


Q: Does it mean I will need to buy the cheat again if I change some of my computer parts while the subscription is still active?
A: No, you will need to request a HWID reset. Use this guide to do it properly.


Q: How many times can I do it?
A: As many as you want. However, if your HWID changes multiple times a day due to the fact that you're using a shit HWID Spoofer, mods might just ignore your request.


Q: Does it cost anything?
A: No, it doesn't. The exception is if a Staff member asks you to buy the "Location change".


Q: How long does it take?
A: We usually check the requests a few times a day. Shouldn't take longer than 24 hours.


Q: It's taking longer than 24h, what now?
A: Please check here if you've received a private message from an admin and follow the instructions.

Q: What operating systems do you support?
A: Windows 7, Windows 8/8.1, Windows 10, Windows 11. If you're on an older OS, I highly suggest that you upgrade to Windows 10/11*.
Microsoft has abandoned their older OS and at some point, we will too.
*I suggest Windows 10 as it's more stable than 11


Q: I have a custom version of Windows. Will it work?
A: It may or may not. In theory it should.


Q: What about a Cloud PC?
A: It should work without any issues.


Q: All of this sounds complicated and confusing. Are there any installation instructions?
A: Yes, please check this thread.


Q: I ran into some issues, it's showing me errors. How fix? Need help! Instructions unclear!
A: Please create a thread in this section for loader related issues.


Q: Are there any configs available?
A: Yes, you can find them in this section.


Q: Do I need to restart my pc after cheating?
A: Yes, is recommended for games that use an external anti-cheat such as Vanguard, EAC, BattleEye, etc...


YOU WILL NOT BE ABLE TO SEE SOME OF THE SECTIONS BEFORE YOU BECOME A CUSTOMER

[medarda]

Thanks for sharing this Q&A

[kawaidesu]

Nice, very helpful.